Pratibha Hostel

Pratibha Hostel facilitates internet connections with the help of internet service provider named Digital 2 Virtual ISP Private Limited (often referred as D2V).

Once resident subscribes the internet connection, she deals with D2V directly for the internet support, and payment.  Pratibha Hostel staff will not provide any internet related help to the resident except escorting D2V support engineer to resident's room when he/she needs to provide the onsite installation or troubleshooting.

Process for new internet connection

Resident can subscribe a new internet connection individually or jointly with the room-mate.  The major advantage of subscribing internet connection jointly with the room-mate is that residents can procure the higher internet speed plan than if the residents would have subscribed their individual internet plans in the same amount of money.   To subscribe the new internet connection, Pratibha Hostel resident needs to follow these steps:

1. Call D2V helpdesk at 0265-6625001 or 0265-6625002 or 8347002690

2. Select the required internet plans based on your needs.  D2V offers the following plans:

3. Fill out the D2V internet subscriber form in the face-to-face meeting with D2V rep.  Provide these documents to D2V representative: (1) Photo ID proof, (2) Address proof, and (3) advance payment alongwith the signature on the internet subscriber form.  Please note that if you are subscribing internet jointly with the room-mate, both room-mates need to be present for the face-to-face meeting and both must provide the above mentioned documents.

4. Set the date and time for the new internet connection installation.

5. Procure network router before the installation.  If you would like the wireless network connectivity, make sure your network router has the capability to support wireless network connection(s).

Process for internet support

For all internet support related issues, follow this procedure:

1. Call D2V helpdesk at 0265-6625001 or 0265-6625002 or 8347002690

2. Provide your D2V network user id when asked.

3. Provide your network problem description when asked.

4. Co-operate with D2V support personnel to fix the network issue.  For example, D2V personnel may ask you over the phone to power off your router, disconnet the network cables from your router, reconnect your router and power on your router, etc.  Please note that your increased cooperation to D2V personnel will result in faster network problem resolution.

5. If problem is not solved remotely by the D2V support personnel, the D2V will send somebody onsite to resolve your network problem.  Please note that D2V will provide the onsite support only during the day-time hours. 

Process for internet subscription payment

All the internet subscription payments will be payable in advance over the net using the online bank transaction.  The bank details of the D2V is as follows:

Account Number: 000305007107

Account Holder Name: DIGITAL 2 VIRTUAL ISP PVT LTD

Bank Name: ICICI Bank Limited

Account Type: Current Account

IFSC Code: ICICI0000003

Please note that the internet subscription will be suspended, if the payment is not received on the due date.